Add the ability to create subscriber segments based on the country code of their phone number. The segmentation should automatically identify the country from the subscriber's phone number/country code and place them into the appropriate segment.

Tryscent 7 days ago

It would be nice to have the ability to create dynamic segments based on Shopify tags. This would allow merchants to include/exclude tagged customers/subscribers from their campaigns and flows

Juan Moreno 8 days ago

Brands that sell internationally need to offer fixed-amount discounts in the customer's local currency within a single flow. For example, a customer in the US should receive a $10 off discount, while a customer in the UK should receive a corresponding discount in GBP, without requiring separate duplicate flows for each currency.

Juan Moreno about 1 month ago

Analytics can sometimes become skewed due to test campaigns, misconfigured settings, or unexpected system behavior. When this happens, merchants need a way to start fresh so that reporting reflects current, corrected campaigns rather than being permanently influenced by anomalies.

Katie Salvo about 1 month ago

The subscriber export should contain the subscriber opt-in date and subscriber type (promotional vs. transactional).

Juan Moreno 3 months ago

There should be a report that clearly shows the total subscriber count, total opt-ins and total opt-outs as trends to make it easier to visualize opt in/opt out performance.

Juan Moreno 3 months ago

Right now, to view the text/copy that was sent on a specific campaign, you need to duplicate the campaign and then edit the duplicate.

Juan Moreno 3 months ago

It would be super nice to make this able to connect to AI like Claude and Viktor. We have AI assistants that we would like to go in and make campaigns and flows for us.

Josiah Thomas 3 months ago

When the AI agent escalates a conversation, it should automatically be forwarded to the merchant with a notification, so they can respond promptly without needing to log into the TxtCart app to check for newly escalated conversations.

Juan Moreno 4 months ago

2

This would make it easier to identify customers who replied to a message and would allow users to manually take control of the conversation, if deemed necessary.

Juan Moreno 4 months ago

It would be extremely helpful to have the ability to create a campaign segment that automatically filters out store paid subscribers. With this feature, merchants could send SMS campaigns only to regular customers while excluding customers who currently have an active paid subscription.

Roohul Shah 5 months ago

Ability for customers to authorize SMS marketing at the moment they add items to their cart. This would provide an additional opt‑in touchpoint beyond checkout, potentially increasing subscriber growth and giving merchants visibility into opt‑in rates earlier in the shopping journey.

Katie Salvo 6 months ago

Add Product Category and Product Tags as available “Property” filter conditions within Flow Decision configuration.

Nina Truong 6 months ago

the only way to view the content in a sent campaign right now is to duplicate that campaign to see what it said. there needs to be a way to view a sent campaign’s content,

Spirit Magicka 7 months ago

Introduce a subscriber profile and display an activity timeline on each subscriber profile, similar to what merchants are used to in tools like Klaviyo and other automation platforms. What the Timeline Shows: For a given subscriber (phone number): All SMS events in chronological order Sent Scheduled Delayed (SmartSend) Skipped / Suppressed Failed Automation source Which flow triggered it Step name (e.g. “Cart Reminder #2”) Timing context Original scheduled time Actual send time Delay reason (SmartSend / Quiet hours) Message preview Full SMS content Discount code Link destination Bonus Features These aren’t required for V1 but would significantly improve control: 1. Automation Collision Warnings Detect when multiple automations target the same subscriber within X hours Show warning: “This subscriber is currently eligible for 3 active automations” 2. Display Send Cap per Subscriber Simple indicator: “3 messages sent in last 24 hours” “Next eligible send in 6 hours (SmartSend)” 3. Automation Priority Preview Let merchants see which automation will win when conflicts occur Who This Helps Merchants: Understand why messages fired or didn’t, avoid over-messaging customers CS & CSM: Faster debugging for CS and CSM teams Product: Foundation for smarter automation in the future End subscribers: Fewer confusing or mistimed messages → better trust & retention Why This Matters Now As TxtCart adoption grows: Stores will stack automations SmartSend usage will increase Without visibility, confusion/frustration will scale faster than volume This feature turns SmartSend into a trust-building system. The goal is to provide clear visibility into what happened, why it happened, and what’s coming next for each subscriber. Here’s a little mockup of how I envision the activity timeline How Users Can Access It 1. Subscribers → Click Subscriber (Phone #) to view profile 2. Flows → Sent Count → Click Subscriber (Phone #) to view profile 3. Campaigns → Sent Count → Click Subscriber (Phone #) to view profile

Shakiya Gardner 7 months ago

The ability to send an auto-populated contact card (vCard) to SMS subscribers so they can easily save the phone number to their contacts.

Roohul Shah 7 months ago

Ability to export TxtCart subscribers based on their subscription date.

Juan Moreno 7 months ago

Customer wants to set up a product-specific discount and send that unique code only to cart abandonments for that product via SMS. All other cart recovery flows should continue using a different (default) discount code.

Roohul Shah 8 months ago

Ability to exclude subscribers using customer-defined rules (e.g., purchased a specific product within the last X days, or received a campaign within the last X days). Customer-defined rules would be based on simple conditions, eg, “don’t send this offer to anyone who already bought the item recently” or “don’t resend to someone who just received this campaign.”

Juan Moreno 8 months ago

We would love to request more advanced sending and segmentation capabilities, including: A true suppression/exclusion list for campaigns Custom audience segmentation The ability to add tags to customer profiles and segment based on those tags Support for syncing or merging Shopify customer tags into TxtCart (or updating tags via CSV upload) The ability to schedule campaigns for a specific send time, ideally with support for time zone–based delivery (for example, 5pm local time for each recipient) These features would dramatically improve our ability to run segmented promotions without oversending or alienating customers, especially during high-volume sales periods.

Megan Larsen 8 months ago